Made-to-Order Shoes Temporarily Paused
We are relocating our factory. Made-to-order shoes are paused for approximately three months while we move and settle in.
Important: do not select 'Made to Order' at checkout
Our website inventory is not linked to live stock. If a "Made to Order" option appears, please do not select it. We are currently unable to produce made-to-order shoes. Any made-to-order item purchased during this period will be cancelled and fully refunded.
What is affected
The following services are temporarily unavailable while we relocate our factory.
Styles Not Held in Stock
Shoes that are not held in stock and would normally be produced as a made-to-order request are temporarily paused while we settle into our new premises.
Special Widths, Heels & Customisations
Requests for non-standard widths, heel heights, or other bespoke alterations are also paused until production is fully operational again.
What continues as normal
In-stock ordering, delivery and customer service continue as normal.
Standard Delivery
UK and international delivery services continue as usual for in-stock items.
Customer Service
Our team is here to help with sizing advice, availability checks, and order enquiries.
How to check availability
Follow these steps to confirm whether an item can be supplied right now.
Contact us before ordering
Our website inventory is not linked to live stock levels. Please get in touch first and we will confirm whether the item you want is available to dispatch.
Do not select 'Made to Order'
If a product displays a 'Made to Order' box or option, choose another option so that the 'Made to Order' box does not appear. We are not accepting made-to-order requests during the relocation.
Accidental made-to-order orders will be refunded
If you check out with a made-to-order option selected, we will cancel and refund the affected item, as we cannot produce it at this time.
Common questions
How long will made-to-order shoes be paused?
We expect the pause to last approximately three months while we relocate and recommission our factory. We will update this page as soon as normal made-to-order services resume.
Can I still buy shoes that are in stock?
Yes, but please contact us first to confirm availability. Our website inventory is not linked to live stock levels, so we recommend checking with us before placing an order.
I placed a made-to-order in July or August — will it still arrive?
Yes. Orders accepted before or during our summer factory break are being processed. Please see our Summer Factory Break page for estimated completion timeframes or contact us for an individual update.
Will delivery times change for in-stock items?
No. In-stock items continue to be dispatched on our usual schedule.
Need help placing an order?
Please contact us to confirm availability before ordering. Our team is happy to check stock and guide you through the process.