Shipping & Terms
Supadance are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
159 Queens Road Buckhurst Hill Essex IG9 5BA United Kingdom
Phone: 020 8505 8888
Fax: 020 8504 4536
Email: Click to send e-mail
VAT Reg. No. GB 342 2190 89
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Certain shoe options are shown as made to order. It takes about 4-6 weeks to manufacture them in our factory. A small surcharge may apply for this service.
VAT is charged on transactions to EU countries on products and shipping where applicable. The standard VAT rate is 20%. Some items such as children’s shoes are ‘zero rated’ VAT.
Some Supadance shoes or shoe styles are labelled as 'Made to Order'.
What this means is that these options are made at each customers request, and as a result of this may take up to 4-6 weeks to be manufactured.
Our 'Made to Order' products are not returnable.
Items appearing as special offer, in a sale or with price reductions are not returnable.
With the UK orders are sent by Royal Mail First Class or Parcelforce. For UK accessory-only orders we use an untracked Royal Mail delivery service which can take between 3 – 7 working days.
Orders outside the UK are sent by Airmail, Parcelforce Services or DPD depending on the number of shoes shipped and country. Delivery time for countries within Europe 3 - 10 working days; Outside of Europe 7 - 14 working days. The accuracy of these times is beyond our control.
Orders outside of Europe sent by standard delivery can take up to 30 days - if you need your order urgently, please email us at firstname.lastname@example.org or call us at +44 (0) 208 505 8888 to enquire about a faster shipping method.
Shipping charges are as follows (GBP - Pounds Sterling):
£5.40 GBP inc VAT with Parcelforce next business day tracked service
(if order is placed by 13:00hr - no deliveries on weekends)
£4.20 GBP inc VAT with Royal Mail 48hr tracked service
(if order is placed by 13:00hr - no deliveries on weekends)
£2.95 GBP inc VAT with Royal Mail untracked service (applies to accessory-only orders)
Saturday delivery UK - £15 - Note: Saturday delivery is not available via our website.
This is a premium service that we only offer to customers that phone us on 0208 505 8888, and request this option before 4:30pm
Our shopping cart will display and add the correct shipping charges to your order when the destination is selected.
Important Note: Accessories, Shoe Care Products, Clothing and Gifts ordered without shoes or in large quantities will have shipping charged according to the weight of the parcel.
We hold stocks of every shoe in all the heel type and materials combinations listed except those variants shown as Made to Order. Unfortunately, unexpected demand for a particular shoe can sometimes result in it being out of stock. We also try to hold stocks of every size listed but some styles and in some sizes (2, 2½, 7½ & 8) are made to order and this will take longer to despatch.
Variants that are shown as Made to Order take about 4-6 weeks to manufacture in our factory and are non-returnable.
Delivery times vary with the shipping method chosen and are beyond our control.
If there is a problem with delivery it is the responsibility of the customer to advise us within a specific timeframe. The problem must be brought to our attention within 6 months from the date the order was dispatched.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders despatched to the UK or the European Union will be subject to VAT (Sales Tax) at the rate in force at time of shipping (At present this is 20%). All products show both the inclusive and exclusive prices. Childrens shoes and books are Zero rated for tax purposes. Our shopping cart will calculate any tax automatically. Shipments to countries outside the European Union are free of tax.
In some countries products may be subject to Import Duty. The payment of this duty is the responsibiltiy of the purchaser/addressee.
We do not know of any documented cases of fraud using our shopping system.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Credit Card payments are handled by Actinic Payments. They are not held in clear text on any web site.
All goods are guaranteed to be free of manufacturing faults. It is up to the purchaser to ensure that they are suitable for your needs or performance in your specific circumstances.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8505 8888 (International +44 020 8505 8888) or fax us on 020 8504 4536 or write to us at 159 Queens Road Buckhurst Hill Essex IG9 5BA United Kingdom
We aim to respond to your email within 1-2 business days. If you have a query that requires immediate attention, for example you would like to amend/cancel an order, we recommend that you call us so that we can deal with your request ASAP.
Supadance do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for credit card authorisaton and goods delivery purposes
We will accept all goods (except videos, books and 'made to order' shoes) for exchange/return on the following conditions:
1) Goods must be returned within 28 days of receipt and if purchased on this website must be returned direct to Supadance, 159 Queens Road, Buckhurst Hill, Essex IG9 5BA, Great Britain.
2) Goods must be returned unused, undamaged and unsoiled in their original packaging, with the original receipt.
3) The returns form on the back of the sales invoice must be fully completed and returned with the shoes.
4) Shipping/Handling charges will not be refunded except in the case of faulty manufacturing.
5) Returns from outside the UK must clearly state on the outside address label that they are being returned as faulty or for exchange.
6) Exchanges from the UK mainland will incur no additional postage charge. Exchanges from outside the UK mainland will incur additional charges at cost price depending on the destination. These charges will be advised by email prior to the dispatch being sent.
7) In the case where we will cover your return shipping cost – we will refund this up to the value of the original shipping amount.
To avoid soiling shoes when trying them on for the first time use a clean soft surface such as a carpet or paper (not newspaper).
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All prices are shown in GBP (Pounds Sterling)
Payment in full must be sent with all orders. We accept Visa, Mastercard & Maestro. Secure Credit Card payments are handled by Actinic Payments
If you are shopping from outside of the UK, your credit card will be charged in GBP and your credit card company will convert the transaction to your own currency.