With the UK orders are sent by Royal Mail First Class or Parcelforce. For UK accessory-only orders we use an untracked Royal Mail delivery service which can take between 3 – 7 working days.

Orders outside the UK are sent by Airmail, Parcelforce Services or DHL depending on the number of shoes shipped and country. Delivery time for countries within Europe 3 - 10 working days; Outside of Europe 7 - 14 working days. The accuracy of these times is beyond our control. DHL Express Worldwide delivers to Europe and the Rest of the World in 2 - 7 business days, DHL Economy Select delivers to Europe and the Rest of the World in 5 - 7 business days

Orders outside of Europe sent by standard delivery can take up to 30 days - if you need your order urgently, please email us at s[email protected] or call us at +44 (0) 208 505 8888 to enquire about a faster shipping method.

Shipping charges are as follows (GBP - Pounds Sterling):

We hold stocks of every shoe in all the heel type and materials combinations listed except those variants shown as Made to Order. Unfortunately, unexpected demand for a particular shoe can sometimes result in it being out of stock. We also try to hold stocks of every size listed but some styles and in some sizes (2, 2½, 7½ & 8) are made to order and this will take longer to despatch.

Variants that are shown as Made to Order take about 4-6 weeks to manufacture in our factory and are non-returnable.

Delivery times vary with the shipping method chosen and are beyond our control.

If there is a problem with delivery it is the responsibility of the customer to advise us within a specific timeframe. The problem must be brought to our attention within 6 months from the date the order was dispatched.

Some Supadance shoes or shoe styles are labelled as 'Made to Order'.

What this means is that these options are made at each customers request, and as a result of this may take up to 4-6 weeks to be manufactured.

Our 'Made to Order' products are not returnable.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All orders despatched to the UK or the European Union will be subject to VAT (Sales Tax) at the rate in force at time of shipping (At present this is 20%). All products show both the inclusive and exclusive prices. Childrens shoes and books are Zero rated for tax purposes. Our shopping cart will calculate any tax automatically. Shipments to countries outside the European Union are free of tax.

DUTY

In some countries products may be subject to Import Duty. The payment of this duty is the responsibiltiy of the purchaser/addressee.

For U.S. orders over 800 US Dollars a customs charge will apply. Unfortunately this is beyond our control since this is calculated by customs themselves.

We will accept all goods (except videos, books and 'made to order' shoes) for exchange/return on the following conditions:/p>

1) Goods must be returned within 28 days of receipt and if purchased on this website must be returned direct to Supadance, 159 Queens Road, Buckhurst Hill, Essex IG9 5BA, Great Britain.

2) Goods must be returned unused, undamaged and unsoiled in their original packaging, with the original receipt.

3) The returns form on the back of the sales invoice must be fully completed and returned with the shoes.

4) Shipping/Handling charges will not be refunded except in the case of faulty manufacturing.

5) Returns from outside the UK must clearly state on the outside address label that they are being returned as faulty or for exchange.

6) For UK orders we now offer Free Returns. We will include a pre-paid Royal Mail label in with your parcel which you can affix to the parcel upon return. If you did not receive a label, then please email us at [email protected] and we will email one across to you.

7) Exchanges from the UK mainland will incur no additional postage charge. Exchanges from outside the UK mainland will incur additional charges at cost price depending on the destination. These charges will be advised by email prior to the dispatch being sent.

8) In the case where we will cover your return shipping cost – we will refund this up to the value of the original shipping amount.

9) We have a six month warranty for returns on faulty shoes. If faulty shoes have not been returned within six months we will not accept them back. Dance shoes by their very nature must be very flexible and soft – and are therefore more delicate in nature than normal sports trainers or fashion shoes, and do not have as long a life span.

To avoid soiling shoes when trying them on for the first time use a clean soft surface such as a carpet or paper (not newspaper).

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Items appearing as special offer, in a sale or with price reductions are not returnable.